IT Networks Administrator

The IT Networks Administrator is responsible for handling first & second level support of service requests in a professional and timely manner. This relates to all technology, and includes: workstations, servers, printers, networks, and vendor specific hardware and software.

Duties & Responsibilities:

  • Offer network-related 1st& 2nd line of support to our customers in a professional and timely manner.
  • Configure, maintain and support clients’ networks, including servers.
  • Install as well as integrate new server hardware and applications.
  • Provide IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
  • Have good knowledge of technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Ensure network security and connectivity.
  • Have good knowledge of remote access solution implementation and support: VPN and Terminal Services.
  • Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
  • Handle system documentation maintenance and review in ConnectWise.
  • Communicate with customers as required: keep them informed of incident progress, notify them of impending changes, and agreed outages.
  • Improve customer service, perception, and satisfaction.
  • Offer a fast turnaround of customer requests.
  • Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
  • Escalate service requests that require engineer level support.
  • Be responsible for entering time and expenses in ConnectWise as they occur.
  • Understand processes in ConnectWise by completing the assigned training materials and blueprints on the ConnectWise University.
  • Enter all work as service tickets in ConnectWise.
  • Carry out any other duties that might be assigned by Team Leaders or higher management.

Experience & Qualifications:

  • Having previous work experience within the field of IT, specifically within the IT Systems Administration field will be considered an asset.
  • Any certification with the field of IT will also be considered an asset.
  • A Bachelor of Science in an IT related field will also be considered an asset.
  • Have a Microsoft Intermediate Certification.
  • Having an Azure Fundamentals Certification will be considered an asset.
  • CCNA Certified.
  • Having experience or knowledge of 3CX will be considered an asset.
  • Have and advanced understanding of operating systems, business applications, printing systems, and network systems.
  • Have good diagnosis skills with regards to technical issues.
  • Have great technical awareness: able to match resources to technical issues appropriately.

Personal Skills:

  • Able to work in a team and communicate effectively.
  • Able to multi-task and adapt to changes quickly.
  • Self-motivated with the ability to work in a fast-moving environment.
  • Fluent in written and spoken English.
  • A team player.
  • Eager to work.

Interested candidates should send a CV and a Cover Letter on [email protected].