Duties & Responsibilities

• Develop project plans, goals, and budgets while identifying resources needed, developing schedules, and measuring results in ConnectWise.
• Understand overall project objectives, as well as the role and function of each project team member.
• Ensure the project objectives and requirements are clear and agreed upon by all team members.
• Coordinate delivery and implementation of projects that meet quality assurance standards.
• Assist project team in design and development tasks.
• Organize and manage all phases of the project to ensure on-time completion with budgetary requirements.
• Drive problem investigation and resolution as required.
• Ensuring that risks are identified, communicated, and mitigated and that projects are delivered successfully through to production.
• Design and maintain project documentation and make sure the technical documentation is delivered according to plans.

Experience & Qualifications

• Knowledge and experience in cross-functional project management methods and techniques.
• Service awareness of all organisation’s key services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide services.
• Fluent in written and spoken English.

Personal Skills

• Strong organisational, presentation, and customer service skills.
• Skill in planning and preparing written communications.
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
• Ability to multi-task and adapt to changes quickly.
• Self-motivated with the ability to work in a fast moving environment.
• Able to work in a team and communicate effectively.
• Has an organised approach towards work.
• Adapts quickly to new technology.
• Attentive to detail.