Project Manager

The Project Manager is responsible for developing and managing technology projects for customers by managing the cost, time, and scope constraints. The primary duties include creating and maintaining a project plan that communicates tasks, milestone dates, status, resource allocation, and financial status.

Duties & Responsibilities

  • Develop project plans, goals, and budgets while identifying resources needed, developing schedules, and measuring results in ConnectWise.
  • Understand overall project objectives, as well as the role and function of each project team member.
  • Ensure the project objectives and requirements are clear and agreed upon by all team members.
  • Coordinate delivery and implementation of projects that meet quality assurance standards.
  • Assist project team in design and development tasks.
  • Organize and manage all phases of the project to ensure on-time completion with budgetary requirements.
  • Drive problem investigation and resolution as required.
  • Ensuring that risks are identified, communicated, and mitigated and that projects are delivered successfully through to production.
  • Design and maintain project documentation and make sure the technical documentation is delivered according to plans.

Experience & Qualifications

  • Knowledge and experience in cross-functional project management methods and techniques.
  • Service awareness of all organisation’s key services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide services.
  • Fluent in written and spoken English.

Personal Skills

  • Strong organisational, presentation, and customer service skills.
  • Skill in planning and preparing written communications.
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
  • Ability to multi-task and adapt to changes quickly.
  • Self-motivated with the ability to work in a fast moving environment.
  • Able to work in a team and communicate effectively.
  • Has an organised approach towards work.
  • Adapts quickly to new technology.
  • Attentive to detail.